If you’re a regular shopper with debenhams.com, you may have noticed some changes to our delivery process in the last few weeks.
You’ll be pleased to hear we are improving our online delivery service to ensure every order you place meets your satisfaction.
Here are some of the changes you may have noticed*:
A new despatch bag
Regular email updates on the status of your order
Quicker delivery times
Ability to track parcels
*Please note we are currently phasing in the new service so you may not have experienced any of the changes listed above.
This is just the start of our delivery improvements, there will be further developments over the coming weeks and months. As always, if you do have a query about your order, our Customer Service team is available to answer your email or your call.