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Product Recall Notice – Important Safety Notice




It has come to our attention that Debenhams Best Buy Value Steam Iron Model S13WH is potentially dangerous due to a fault identified with the cable and the cable guard.

As a precautionary measure to ensure the safety of our customers we are recalling this product.

This recall applies to Model No S13WH, which has been sold under the following batch numbers. For identification purposes the batch number is located on the rating plate on the heel at the back of the iron. Please look for one of these batch numbers on your iron:

Batch No MIC161031/0411

Batch No MIC161103/1111

Batch No MIC161174/1212

This product has been available at Debenhams stores in the UK, Republic of Ireland and online at Debenhams.com and Debenhams.ie, sold between June 2011 and April 2013 the Retail Price is £12.00.

Customers who have purchased or received this product as a gift are asked to stop using the iron immediately and return the item to any Debenhams store to be issued with a full refund. If you cannot reach a Debenhams store please contact our Customer Services department and please dispose of the iron by taking it to a recycling dump or place in your domestic recycling bin.

Customers with any queries concerning the product recall are able to contact Customer Services on:

UK – 08445 616161 Monday-Friday 8am-11pm, Saturday-Sunday 8am-8pm

Republic of Ireland – 00 353 1890 946 779 Monday-Friday 8am-11pm, Saturday-Sunday 8am-8pm

Please be assured that the safety of our customers, product safety and performance is always our primary concern.

We apologise for any inconvenience caused

                          Debenhams Retail plc, Registered Office 10 Brock Street, London, NW1 3FG

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