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Your personal shopper stories


Personal shopper service

There couldn’t be a better time to uncover your ideal capsule wardrobe for Autumn/Winter and we know a few people who could help…

Our personal shopper service is available in stores across the country where our style gurus are on hand to offer friendly advice and outfit suggestions with no obligation to buy. Members of the Debenhams Design team recently shared with us their personal shopper stories and here are some of our favourites…

June says…

“Assuming personal shoppers were something for the rich and famous I’d always put it off, however I decided to give it a go and have not looked back.  As soon as I arrived I was treated so well, I was offered a drink, a magazine and a lovely big changing area with cooling fans for such a hot day.  I instantly felt relaxed whilst my personal shopper zoomed off to collect clothes for me to attend 2 hen parties and my own Birthday party.

The things she chose were definitly not things I would have chosen although with a little coaxing and willingness to open my mind I tried them on and took them all.  I feel the best part is when you are wearing them and receiving really nice comments.  I almost didn’t want to confess to my secret!  Its a great experience and one I wish to repeat again SOON.  It’s also cost effective as it stops me buying things I will only wear once and put to the back of my wardrobe.”

Liz says…

“I didn’t think a personal shopper would be my thing but I got it as a gift with a £200 gift card so it would have been rude not to take advantage!  I had a fab time, felt really pampered and my personal shopper was so good.  She knew my size just by looking at me and was able to immediately tell what I would look good in.  And blimey she was right, the outfits I got were from Coast, they looked and felt amazing – and still do.

So ok, I spent more than the £200 I had been given!  But I don’t regret a penny.  Having had the experience, I then knew what styles would look good on me and can apply that knowledge to all my shopping.  Go for it if you get the chance!”

Sarah in her new outfit

Sarah looking fabulous in one of her new outfits

Sarah says…

“I used the Personal Shopper service at the Oxford Street branch. I am a 5′ size 16 woman who finds it very hard to pick clothes that not only fit but look half decent! My husband booked it as my 30th birthday present so we went along, not feeling too hopeful that someone else would be able to find stuff that I couldn’t.

I was so surprised at the outcome. The advisor sat me down and talked to me about my likes and dislikes and immediately started giving me advice on the types and colours of clothes I should go for. i.e. she advised me that I should go for bright vibrant colours as I have such pale skin, she said pastel colours would drain any colour I had left out of my face. She was so right!

She went into the store while I stayed in the private dressing area with my tea and biscuits and brought up a rail full of clothes. I must admit when I first saw them I thought ‘Not in a million years would I wear that.’ I decided though to be brave and just try everything on, what could it hurt? I found I was liking a lot of the clothes that I would never have even picked off the rails as they were too short, too bright, too revealing etc.

There was no pressure to buy at all, we just divided up the clothes into what I liked and disliked. I bought most of the ‘like’ rail and have a staple wardrobe which will last through a few different seasons. It was such an amazing day and I had a beautiful outfit to wear that evening to dinner and the theatre. ”

Barbara says…

“A couple of years ago I was invited to a charity black tie event at the Cafe Royale in London, I was invited two days before the event! I panicked about what I was giong to wear and a friend in work suggested that I try the personal shopper service in Debenhams. I went straight to the Preston store and although I turned up without an appointment I was told that they would be able to help me in half an hour.

The ladies in the personal shopper department were absolutely marvellous. I have had a severe skin condition all my life and although it’s much better now I have lots of scars. The scars are particularly evident on my arms, yet I felt completely comfortable telling the ladies that I didn’t like showing my arms and why. All the outfits they brought me were appropraite for the event, but also appropriate to what I had told them about my arms.

I ended up with a lovely dress, shoes, jewellery and evening bag. I enjoyed the event very much and also had a few compliments on the night about my whole outfit.”

Have you used our personal shopper service? Feel free to comment below to share your story.

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  • Sharon Stokes

    Valerie in the Guildford store is Brilliant!!

    She has helped my sister and I on several occasions now. She has a brilliant eye, finds so much stuff that fits and looks great (and often what I would never have considered ). She has a lovely way with her, as does Jan the other personal shopper.

    I recommend Guildford to everyone….

  • Silvia

    Sue F. at the Reading store really saved me when I was desperately searching for an outfit to wear as the “Maid of Honor” at my friend’s wedding. The winning dress was one that I would never have picked on my own and at first was quite reluctant to try on – but it turned out to be a total winner. Even my 9 year old son told me “Mum, in this dress you look like 26!”. I am 43!!! :)
    Will definitely use the service again!

  • http://PersonnelShopper Helen Rumsey

    Just spent an hour with the wonderful Personnel Shopper in the dunfermline store. She picked out some wonderful outfits for a christmas night out items that I would never have considered. I will definitely use again.

  • http://blog.debenhams.com Jenny, editor

    We pass your feedback on so thanks for telling us about the great experiences you’ve had. Always good to hear.

  • Anna

    I’ve just joined the design team following another successful trip to my local debenhams store in Parc Trostre, Llanelli – we’re so lucky to have a store just down the road now!
    I’ve used the personal shopper service in a larger store previously shortly after I’d given birth to my daughter. I was on the look out for an outfit to attend a wedding in and the thought of trying to negotiate the aisles with a 3 month old wasn’t something I relished. It was a lovely experience and much less stressful as my daughter slept peacefully in the pram whilst I tried on outfits and enjoyed myself. Thanks Debenhams.

  • Hannah

    I’d just like to say thank you to Lorna, in the Trafford Centre store, who helped me find a dress to wear to my Mum’s funeral in September. I just couldn’t handle going around the shops at that time. Lorna had a perfect attitude, she was sensitive to what the dress was for, but cheerful enough to get me through it. We made a deal that I’d try on anything, but she didn’t push me to buy anything I didn’t feel totally comfortable in. Lorna found me the perfect dress and I felt I did my Mum proud. Thank you Lorna, Hannah

  • Amanda Grant

    Elaine in the Waterford is brilliant!!! I find it very hard to find clothes that fit and look good.I have a wedding in March. it’s my cousin so its a big day for the whole family.
    i found a dress but wasnt sure it suited so i asked for help. Elaine was more than happy to. she went and got a lovely bag and matching shoes and a little hairpiece that matches the shoes and bag. she also got me a lovely shawl. everything went so well together . and now my dress looks fab. i got the whole lot . without Elaine i would still have nothing to wear for the wedding
    Thanks Elaine and Debenhams

  • Eleri Jenkins

    Both Hollie and Diane (Carmarthen store) are brilliant, after winning vouchers to spend in Debenhams I have spent personal shopper appointments with both of them. It’s nice to have someone’s opinion. It is also a nice relaxing way of trying on clothes. Hollie helped me choose an outifit for my sister’s wedding and has helped me gain confidence in what I wear!

  • Eileen

    I booked an appointment with Jeanne in the Bromley store and thoroughly enjoyed the experience from start to finish. She made me feel very welcome with offers of coffee and her friendly and efficient style.She was excellent at picking items which both fitted and suited me very well. Of the many items she chose for me there were only two which were unsuitable and the reasons were primarily minor fit issues rather than inappropriate choice of items. I would really recommend this as a very positive shopping experience and a must for anyone who finds it difficult to put outfits together. At the end of my appointment I simply could not choose which items to leave behind so I will definitely be going back to see Jeanne again in the near future!!

  • Audreymcd

    Had a great shopping experience with Mairead in the Henry St. store, Dublin.Got lovely outfits and all reasonably priced also.Thoroughly enjoyed the experience.

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  • Karenberry13

    I had a personal shopper experience on December 27th in Mansfield with Jamie. The first time I’ve tried this and can’t wait to go again, it’s definitely the best way to hit the sales!! There wasn’t a single item on the rail that I would have chosen for myself, but that was the point, I was in a major rut, came away with 3 dresses, 3 tops and 2 scarves and only budget stopped me spending more!! loved the whole experience and am booking in early March for a spring update. Jamie, as with others below, told me which colours she thought would suit me best and she’s not wrong, I now have a refreshed wardrobe thanks to the two scarves, and an appetite to try different colours

  • Patwebber45

    Yesterday I spent time with Janet, the Cambridge Debenham’s personal shopper.  She was fantastic and found me, the worst shopper in the world, a very chic outfit for my son’s forthcoming wedding.  Never in a million years did I think I’d find an outfit.  She certainly knew her job and was patient and not in the least pushy to make a sale.  Thank you Janet.
    From: Pat Webber

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  • Pauline

    I’d like to say a big thank you to Susan Bell at the Debenhams Lincoln Store!!
    what a superstar I went shopping to this Store in Lincolnshire on the 15th April!! all the way from Beverley York’s Just because I new I would get 1st Class Service!! So helpful and a Fantastic Bra Fitter so I bought the 6 of them well done Susan and Thanks again Pauline:

  • Pam

    Fantastic personal shopper Gay of Debenhams Worthing used all her professional tailoring and fashion expertise to help me create a wardrobe for my daughters graduation ceremony plus summer/holiday wardrobe which has to last until next February 14. Superb advice sensitively delivered. Thank you so much. A free service what heaven.

  • Elizabeth Cottingham-Wood

    Amanda at Debenhams, Westfield Centre, W12. A really great personal shopper. She made our shopping experience a real treat. She advised but didn’t push. She listened and then added her comments. So three cheers for Amanda for putting up with my son and I on saturday afternoon.

  • Sorcha

    Had a ‘work wardrobe’ session with Jacqui in Leeds White Rose a few weeks ago – BRILLIANT experience I have been recommending it to everyone! Jacqui you were SO right about the skinny trousers I have been back to buy more since! Feel great now walking into meetings – definitely a big confidence boost for me :) I’m asking for more vouchers for Christmas so you can sort out my personal wear too! THANK-YOU!!!

  • Elizabeth Tanner

    I had a personal shopper experience with Colin at Debenhams in Bristol, and it was a really wonderful visit. I needed a wedding outfit and was absolutely delighted with Colin’s choices. He had previously sorted out the mother of the bride and so he came highly recommended. I don’t think I can remember how many photos were taken of us and we received so many compliments. Two of my sisters followed suit and also booked with Colin and they too looked amazing. Will definately try to see him before my next holiday. Thank you Colin x